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Cancellation Policy

If any scheduled bike tours/rentals, horse-carriage tours, or pedicab tours are canceled due to bad weather conditions, the customers may choose to postpone the day service is given or a full refund.

In that situation, a full credit will be available if the customers notify us about the cancellation via e-mail or telephone (516-815-9110) at least 24 hours prior to the scheduled tours or rentals.

Refunds will not be issued if the proper 24-hour notice is not given, except in extreme circumstances.